Nyx · Personalized Care Management System
Team
UX Designer (Me), Design Engineer (Me), SAP Mentor
Timeline
8 months
Year
2026
Team
Overview
A personalized care management system for people living with Obstructive Sleep Apnea.
Nyx reimagines OSA management as a connected, personalized experience rather than a collection of disconnected devices and health metrics. It brings together the CPAP machine, smart scale, wearable, mobile companion, and support network to help people understand what is happening with their sleep, receive timely support with predictions , and see their progress over time with a help of health garden.
Project Type
Experience Design · Product-Service Ecosystem · Interaction Design · Health & Wellbeing
Role
I led the experience design direction for Nyx, from defining the opportunity space to designing the connected ecosystem and key interactions.
Service & Ecosystem Design: Mapped relationships between the user, their CPAP, wearable, smart scale, mobile companion, and partner support.
Impact and Results
Presented to SAP Innovation Labs, and certified as AI Innovation Experience Designer
— Elena Pacenti, Chair @Mdes CCA
90%
of 30 testers had previously encountered LinkedIn scams and said the training helped them recognize scam patterns, not just specific examples.
Key Highlights
Solution Highlights
Problem SPACE
Obstructive Sleep Apnea causes repeated interruptions in breathing during sleep. While treatment can support better sleep, managing OSA is a much broader
More than 40% of the population suffers from OSA World Wide
Symptoms often hide behind everyday experiences
Blood Pressure
Heart Strain
Exhaustion
Obesity
Solution
Reimagining trust and authenticity on LinkedIn by empowering job seekers through a 4-layer solution
01. Education Layer: Trust & Authenticity Training
Users don't want to rely on a simple "real or fake" label. They want the knowledge to evaluate recruiters, messages, and job postings using clear trust signals and confidence to assess credibility on their own.
02. Awareness Layer: In-message alerts
Introducing alerts in messages helps users be more aware about the person. Awareness comes from understanding, not just visibility. Users need clear evidence behind trust signals to make informed job search decisions.
03. Report Layer: Company-Specific Reports
Job seekers can report scams easily, companies can protect their reputation, and LinkedIn receives actionable data to identify and remove bad actors.
Reflection
Key Learnings and Reflections
This project taught me how to deal with an ambiguous problem and turn into a solution that helps 1000's of people
Key takeaways
From Ambiguity to Impact
This project began with the broad challenge of Responsible Use of AI. The biggest lesson was learning to narrow an ambiguous problem into a focused opportunity without losing sight of the larger societal impact.
Designing for Confidence
The biggest lesson was that trust isn't built by warning users about everything that could go wrong. Too many warnings create anxiety and make the entire platform feel unsafe.
Content Is the Experience
The wording, sequence of information, and timing of prompts directly influenced users' decisions. Small choices in language shaped how users interpreted trust.
Linkedin ·Trust & Credibility Lens. Thank you for reading.